Customer Service Representative

Responsibilities Duties:
  • Translates customers' purchase orders into sales orders in accordance with current Customer Service and Sales and Marketing procedures and policies, insuring price specifications, ship date, and administrative accuracy in order to meet or exceed customers' expectations and to insure the accuracy of accumulated sales data.
  • Administers assigned customer accounts proactively and creatively, within the scope of current policy regarding returns, credit, minimums and warranty in order to maximize the generation of business from each account.
  • Provides, or makes arrangements for providing, accurate and timely information in response to customers' inquiries regarding price, specification, application, availability and policy.
  • Contributes to the maintenance of customer information database by communicating contact name changes to the database administrator.
  • Communicated the "voice of the customer' regarding quality and service concerns to the Quality Manager and to the Sales and Marketing management.
  • Maintains appropriate files according to sound service and business practice.
  • Use of a computer terminal and the ability to manually manipulate information and complete forms. Visual requirements to retrieve information.
  • Taking phone calls
  • Demonstration of excellent interpersonal communication and administrative skills in an intense setting.

Experience Requirements:

  • High School Diploma or equivalent.
  • Two (2) years of customer service experience preferred.
  • Strong verbal and written communication skills.
  • Demonstration of excellent interpersonal communication skills.
  • Strong problem-solving skills.
  • Proficiency with Microsoft Office.

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